willowtree motorhome hire terms and conditions

 
driver
Driver
Insurance
Additional Charges
Security
Bookings
Cancellation
Collection & Returns
Breakdown & Accidents
Fuel, Gas & Oil
Pets
Smoking
Parking
Mileage

Drivers must be aged between 25 and 70 at the time of booking. Driver's aged 70 to 75 will be charged an extra £5.00 per day insurance.

Drivers must have held a full licence for at least 3 years.

Licence must not have any serious offences on them. No more than 6 points subject to the insurance company's approval. Convictions must be notified at time of booking.

If the licence is a photo licence we will need both parts along with 3 other forms of ID (passport, utility bills with your home address dated within the last 3 months).

Visitors from abroad are advised to obtain an international driving licence and send us a copy prior to commencement of the hire period to enable approval from our insurance company.

The hirer will be responsible for any speeding or parking fines and penalty points incurred during the hire period.

insurance

Fully comprehensive insurance for 1 named driver is included in the hire charge; this is for the vehicle only and is for the period of hire. Hirers are advised to take out their own travel insurance which would include personal possessions and cancellations.

We will require an insurance deposit of £500.00 prior to or in cash at the time of collection. This is the insurance excess and will be refunded after the hire ends provided the motorhome is undamaged and has clean interior.

The cost of any minor repairs, missing equipment or extra cleaning of the interior will be deducted from this deposit. In the event of any damage arising to a claim from the insurance company full deposit will be forfeited. 

Possible charges against the insurance deposit: -

Toilet cassette not empted & Cleaned £50.00 

Damaged tyre- cost of replacement

Missing or damaged equipment - cost of repair or replacement 

Fuel tank must be returned full or you will be charged at cost + £15.00

Failure to return on time will be charge at £50.00 per hour of lateness.

additional charges

European travel insurance is £10.00 per day extra

Each 3 point endorsement up to 3 years old £5.00 per day

Overseas license holder £7.50 per day

Each extra driver is £5.00 extra per day

Maximum of 3 drivers
security
The hirer is responsible for the security of the vehicle at all times. The hirer must ensure that if the vehicle is left unattended at any time it is securely locked and parked in a safe, well-lit location and that any security devices supplied are used. Remember - the liability is with the hirer.
bookings

A booking deposit of £150.00 per week of hire is required within 5 days of the reservation. This will be deducted from the final total hire charge at the time of paying the balance. This will be non-refundable in the event of cancellation.

Your booking confirmation will be sent along with an invoice for the hire charges plus any extra insurance costs. This must be paid 28 days before the hire period commences. At this time the insurance bond of £500 may be paid by cheque or cash at the time of collection.
cancellations

Cancellations must be in writing and are detailed below: -

More than 6 weeks before hire starts - loss of deposit

4 to 6 weeks before hire starts - 25% of the hire charge

2 to 4 weeks before the hire starts - 50% of the hire charge

2 weeks or less - 100% of the hire charge

There will be no refund for early return of the motorhome.
collection and returns

Please allow 1hr for the handover and to complete the documentation.

The motorhome will be available for collection between 3pm and 6pm and must be returned between 8am and 11am . After 11am you will not be insured and will be committing a traffic offence by driving the vehicle. 

Whilst we make every effort to ensure the motorhome reserved is available, if due to circumstances beyond our control the motorhome is unavailable, we will not be held responsible in any way and monies paid will be refunded.
breakdowns and accidents

Every effort is made to ensure the motorhome is roadworthy and in a safe condition when it leaves our premises. In the event of a breakdown, recovery and repair services are provided and will be confirmed on collection. The hirer is responsible for notifying us as soon as any fault becomes apparent so we can try to get it repaired as soon as possible. The hirer may authorize any repair up to £50.00. This will be refunded on your return. We can accept no liability for accommodation charges, replacement vehicle costs or other claims arising from breakdown accident or other causes.

In case of an accident the hirer must notify us by telephone immediately and complete an insurance claim form on your return.

Do not accept any liability & Call the police if there is a dispute.
fuel gas and oil
The motorhome will be supplied with a full tank of fuel and must be returned likewise. The cost of refuelling will be deducted from the deposit. The hirer is liable for all repairs if the wrong fuel is used. Oil and water must be checked on a daily basis and it is the responsibility of the hirer to keep the fluids at the correct levels. The motorhome will be equipped with two gas bottles of which at least one will be full. The hirer will be responsible for any refills.
pets

Under no circumstances are any animals to be allowed in the motorhome. Any damage or extra cleaning will be deducted from the deposit.

smoking
Smoking is not allowed in the motorhome. We ask that this be respected for our other customers. The cost of extra cleaning will be deducted from the deposit.
parking
We offer safe parking for customer vehicles at owners risk however, no liability is accepted for any loss or damage.
mileage

Unlimited mileage is included in the hire.

The motorhome must not be taken outside mainland Britain without prior written consent and appropriate insurance.

We reserve the right to vary the rates and conditions at any time, and reserve the right to cancel or refuse hire to any persons without explanation or prior warning.

 
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